Frequently Asked Questions
Everything you need to know about shopping at Borough Kitchen, from shipping to cookware care.
What is your standard delivery timeframe?
For UK mainland orders, we typically deliver within 3-5 working days. Premium tracked shipping options are available at checkout for urgent culinary needs.
Do you offer international shipping?
Yes, we ship our curated selection of kitchenware to many countries worldwide. Shipping costs and delivery times are calculated at checkout based on the destination and weight of your order.
What is your return policy for kitchenware?
We offer a 30-day return window for unused items in their original packaging. For hygiene reasons, certain items like food products or used cookware cannot be returned unless they are faulty.
How do I care for my cast iron or carbon steel pans?
To maintain longevity, these items should be hand-washed without harsh detergents and dried immediately. We recommend regular seasoning with a light coat of oil to maintain the non-stick surface.
Are your products covered by a warranty?
Many of our brands, such as Wüsthof and Le Creuset, come with extensive manufacturer warranties. We also provide a standard 12-month guarantee against manufacturing defects on all products sold.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure checkout experience.